Data Solution
Contact Data Solution
We know you don't speak Geek or Techninese.
So here’s how to tell your PBX from your SIPs and POTs in plain English… Business IP telephony is full of acronyms. Let’s decode a few: VoIP (pronounced voyp) is simply a digital protocol that efficiently streams digitized audio (your “voice” conversations and voicemails) between devices. This protocol allows VoIP devices to transmit and receive little voice “packets” in streams over networks—even the Internet, the world’s largest network. That's why it’s called VoIP: “Voice over Internet Protocol.” The “I” part is where VoIP can be misleading, because while they could do so, most small business IP phone systems are not transmitting calls over the World Wide Web. They transmit over their office network, which can “shakes hands” with phone service providers. Maybe consumer VoIP providers like Vonage or Skype may be where you first heard of VoIP. That’s not what Dalcon does—we offer integrated IP solutions for business.   The advantages of an IP business phone system? Because IP systems convert voice into audio data, Dalcon’s DCM 2.0 software (running on a Dell server) can manage your voice with other data like emails, faxes, etc., to build unified communications. These capabilities can help your business create new efficiencies and reduce costs. Let’s look at the first two most obvious IP benefits:
  1. VoIP devices can run over the existing network you’ve already invested in. A good network can run both IP phones and PCs, along with other IP devices like printers, copiers and scanners. Old TDM phone systems required their own discrete network.
  2. Since every IP phone and other IP device (like a speaker phone) has its own unique IP “address,” your Dalcon system recognizes and manages each device even if you unplug it and move it somewhere else on your network. All your features, like voicemails, etc., move with the phone. No waiting for an expensive phone technician to come on site and administrate changes in the system—you can do it. It’s as easy as plugging in a lamp.
  You may know a lot about VoIP already, but… Did you know IP phones started outselling traditional (TDM) phones in 2006? TDM systems sales have declined so fast many manufacturers no longer make replacement parts. The fall of TDM is so certain that it’s no longer a matter if your system may no longer be supported; now it’s a matter of when it won’t be supported. TDM phones are based on technology that’s about 100 years old. What other business technology do you use that’s that outdated? IP technologies have been around long enough that you risk of “bleeding edge” technology, but you’re joining the new majority.   My phones don’t have bells and whistles, but they still work. Why should I convert now? What if those “whistles” you are lacking cost you money every month? Even if “it’s not broken,” you’d want to “fix it anyway”—and fast. Plus, you’ll avoid waiting until a total system failure interrupts your business. Between now and when your old system crashes, enjoy efficiencies that can accelerate your business model. Dalcon helps you control costs. And depending on how your phone service is currently provided, you may save enough money the Dalcon solution may pay for itself.   Within IP solutions, there are two choices: proprietary technology and “open-source” technology. With proprietary technology, you purchase a dedicated phone “box”: Cisco, Mitel, 3Com, Avaya or others. But you must purchase all brand-specific components—your phones must be the same brand as your “box.” You can’t mix and match if you find a better or cheaper phone. Hope you like your brand and that it’s reliable, because you’re not just dating, you’re married to it for 10 years or so. Open-source technology, like Dalcon’s DCM, offers freedom from the ol’ ball and chain. There’s no such thing as a “Dalcon box”—our award-winning DCM 2.0 software runs on a dedicated Dell server. Any number of digital SIP phones (“Session Initiated Protocol”) work with the Dalcon solution. We both recommend and sell the best: Polycom.   The road ahead? Open-source, open options. With business technologies changing fast, an open-source choice leaves you with more options. New software updates. Add specialty “plug in” features unique to your business. Stability, flexibility, a scalable solution. It’s a smarter choice than a long-term commitment to proprietary technology. And as technologies change and grow, Dalcon will be right there along with you… speaking in plain English, not Techinese.